Part of the ethos of our organization is to treat everyone fairly. For you, our customer, this means that we are committed to dealing honestly and openly with you every step of the way, from the moment you book with us, to the time you return home from your trip.
To start with we want to ensure that you fully understand the terms and conditions of your booking. We know that you are often presented with long detailed legal terms and conditions when you purchase items online and many people simply tick the box agreeing to the terms without bothering to read them, but you really do need to read and understand our terms.
We have done our best to make these booking terms easy to understand, and they are very important as they are the basis for your booking with Gap 360 Ltd. As part of the booking process, you must acknowledge in writing that you agree to them and the trip is sold to you subject to these terms and conditions.
Gap 360 Ltd is a UK Limited Liability company whose registered office is at 30 City Rd, London, EC1Y 2AB, and whose trading office is at 121/123 Mt Pleasant Rd, Tunbridge Wells, Kent, TN1 1QR. All correspondence should be directed to the Tunbridge Wells booking office.
In the following booking terms and conditions, "we", "us" and "our" refer to Gap 360 Ltd.
"You" and "your" refer to the customer whose name appears on the booking and for whom the trip is being arranged; "trip" includes all the arrangements we put in place for you overseas.
Trips that cannot be booked with the payment plan
Au Pair in America. When applying for this programme, you must pay a £99 deposit to start your application and the balance is only due at the point at which we have found a suitable match for you.
Internships in Australia, Professional Internships in New Zealand.To book these programmes, you must pay a £199 deposit in order to start your application and be put forward for pre-screening interviews. After successfully completing your pre-screening interview, you will need to pay a further £200 and the remaining balance is due once your placement has been confirmed.
Farmstay in Canada, City Internships in Canada, and Wilderness Internships in Canada. To book these programmes, you must pay a £250 deposit in order to start your application and be put forward for pre-screening interviews. After a placement has been confirmed, your deposit is non-refundable and you will need to pay the remaining balance of your programme.
Gap Assistant at an Australian School. To book this programme, you must pay a £199 deposit in order to start your application and be put forward for pre-screening interviews. After a placement has been secured and you have signed your school contract, you will need to pay the remaining balance of your programme.
Paid Teaching in South Korea, Paid Teaching Jobs in China, Paid Teaching in Vietnam. To book these programmes, you must pay a £199 deposit in order to start your application and be put forward for pre-screening interviews. After successfully completing your pre-screening interview, you will then need to pay the remaining balance of your programme.
Ranch Jobs in Australia. To book these programmes, you must pay a £250 deposit in order to start your application. The remaining balance is due 12 weeks before your start date.
Festivals & Events trips must be paid in full at the time of booking, and once your booking is confirmed you will not be entitled to a refund.
In the event there are unusual extenuating circumstances regarding your cancellation (such as the loss of an immediate family member) please write to us explaining the situation and we will do our best to deal fairly with you.
There are some programmes where different cancellations apply.
Work as an Au Pair in America. If you decide to cancel the programme before we have matched you with a family, you will lose your £99 deposit. Alternatively the full deposit of £99 can be transferred to a different Gap 360 trip.
However, if you withdraw from the programme after you have been matched with a host family, we regret that we will be unable to return any of the £449 fee that you have paid. This is because of the considerable amount of work that has to be done by us to process your application.
If you cancel your place on the Au Pair programme after your interview has taken place, please be aware that we cannot refund the £65 fee paid for your DBS (criminal background check).
In the event that you are not accepted by us onto this programme (this is unusual, as the telephone questions you answer will indicate your likely suitability) you will receive a refund of £50 from your £99 deposit payment.
Internships in Australia/New Zealand. If you are not accepted onto the programme after submitting your application documents you will receive a full refund of your deposit. If you decide to cancel your programme before you have submitted your application and before you have had your interview, then normal cancellation fees apply.
If you decide not to go ahead with the Internship programme after you have been accepted on the programme but before your placement has been confirmed, we regret that we will be unable to return any of the £199 initial deposit or the further £200 deposit that you have paid. This is because of the considerable amount of work that has to be done by us to process your application.
If you cancel after you have been offered an internship placement and paid your programme fee in in full, then you will not be entitled to any refund.
Farmstay in Canada, City Internships in Canada, and Wilderness Internships in Canada. If you are not accepted onto the programme after submitting your application documents you will receive a full refund of your £250 deposit. If you decide to cancel your place on the programme either before you have an interview, or after your interview has taken place (but before you are matched with a placement) you will receive a full refund minus the £250 non-refundable deposit, which covers the administration costs of processing your application. Once you are offered a placement you will need to pay your programme fee in full, and if you choose to cancel after a placement has been offered to you then you will not be entitled to any refund.
Canada Ranch Experience. If you are not accepted onto the programme you will receive a full refund of your £199 deposit. Once a ranch placement has been offered to you, your booking deposit of £199 is non-refundable as this covers the administration costs of processing your application. Once you have been matched with a ranch you must pay your trip balance fee in full and once the full fee is paid, if you then cancel your place on the programme, the entire trip fee (including deposit) is non-refundable.
Gap Assistant at Australian School. If you are not accepted onto the Gap Assistant programme at your pre-screening interview you will receive a full refund of your deposit. If you pass the pre-screening phone interview but are rejected at the in-person interview with our Australian team, you will receive a full refund of your deposit minus a £99 cancellation fee.
Please be aware that acceptance onto this programme does NOT mean that you are guaranteed a job/internship offer. All final hiring decisions are made by the individual employers abroad and Gap 360 cannot guarantee that you will be offered a position. Please note that we cannot be held responsible for how you perform at interview or for the employers' final hiring decisions.
If you are not offered a contract by a school one month prior to your intended start date, then we you will receive a refund of your deposit minus a £99 administration fee.
Once you have been matched with a school, you will have 7 days to decide if you want to accept the offer of a position. If you decide to accept you need to sign the contract and pay in full. This is non-refundable. If you do decide to cancel before you go, or leave the programme early once you have started there, or behave inappropriately so that the school asks you to leave, or in any way break the terms of your contract, you will lose the money you have paid. Further, you may be required by our Australian partner to pay the fee again in order to cover the cost of your replacement (this will depend on the circumstances of your cancellation).
Festivals & Events trips must be paid in full at the time of booking, and once your booking is confirmed you will not be entitled to a refund.
Paid Teaching in South Korea/China/Vietnam. If you are not accepted onto the paid teaching programmes at your pre-screening interview you will receive a full refund of your deposit. If you pass the pre-screening phone interview and are accepted on the programme your full balance is due before we can secure you a placement. If we are unable to find you a placement within nine months of booking on you will receive a full refund minus your £199 deposit.
If you decide not to go ahead with the teaching programme after you have been accepted on the programme but before your placement has been confirmed, we regret that we will be unable to return any of the trip cost. This is because of the considerable amount of work that has to be done by us to process your application.
Once a placement has been secured, if you decide to cancel before you go, or leave the programme early once you have started there, or behave inappropriately so that the school asks you to leave, or in any way break the terms of your contract, you will lose the money you have paid. Further, you may be required by our local partner to pay the fee again in order to cover the cost of your replacement (this will depend on the circumstances of your cancellation).
You should also understand that if you fail to provide the relevant documents for the work permit, then you will not be able to take up the placement and no refund for the programme or related costs will be due to you. Furthermore you understand that if you are not granted a work permit for any reason then you will need to leave the placement and no refund of programme fee or any related costs will be due.
Ranch Jobs in Australia. If you decide not to go ahead with the programme after you have been accepted on the programme, we regret that we will be unable to return the £250 deposit. If you cancel 84 days or more before departure there will be no cancellation charge other than the forfeiture of your deposit. If your cancellation notice is received in our office within 84 days of departure the following cancellation terms apply:
Force Majeure. If we have to cancel or make major changes to your programme because of force majeure we will not be liable to refund your monies or pay you compensation. We will do our best to offer you an alternative trip but we cannot guarantee that we will be able to do this. Force Majeure can include, but is not limited to, war, the threat of war, civil strife, terrorist activities or the threat of terrorist activities, acts of governments or local authorities, strikes, industrial disputes, demonstrations, natural disasters, unnatural disasters such as explosions or any similar event which is outside our control or the control of our suppliers.
As a responsible tour operator, we follow the advice issued by the UK's Foreign and Commonwealth Office (FCO). If the FCO issues an advisory against all travelto a country that you are booked to travel to with Gap 360, we will offer you an alternative trip or a full refund. If the FCO advises against all travel to certain parts of a country that you will be visiting on our programme, we will change your trip to avoid that part of the country.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the personal information that you provide. We take responsibility for ensuring that proper security measures are in place to protect your information.
We must pass your information on to the relevant suppliers of your travel arrangements such as airlines, hotels, and transport companies. The information may also be provided to public authorities such as customs/immigration if required by them or as required by law.
Controls on data protection may not be as stringent outside the European Economic Area as the legal requirement in the UK, or your country of residence. We will only pass information to any person responsible for part of your travel arrangements. Where you provide us with personal details, you consent to this information being passed on to such organizations, or companies responsible for your travel arrangements. If we cannot pass on this information, we cannot provide your travel arrangements.
Gap 360 complies with relevant data protection requirements and has in place an effective policy for protecting your privacy. The policy is available for you to see. The main points are:
We are entitled to assume that you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing.
You can book with Gap 360 fully confident that the monies you pay to us are secure.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Gap 360 LTD, and in the event of their insolvency, protection is provided for the following:
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Gap 360 LTD.
Travelling without insurance is a real risk. It is a requirement of booking with Gap 360 that you will either purchase Gap 360 travel insurance or you will provide proof of other insurance that you hold.
We recommend that you purchase insurance when you book your trip because you are then covered for trip cancellation. You must give us proof that you are insured no later than 30 days before departure. We cannot allow uninsured customers to travel with us, so if you do not provide proof of insurance we will cancel your trip and the cancellation charges will apply.
Please note that the Gap 360 travel insurance will not cover you for the Great White Shark & Whale Conservation programme or the Learn Muay Thai Boxing programme or any sky dives.
In the event that you do not book travel insurance with us, and fail to provide us with adequate proof of insurance (a policy name, number and details from a recognized insurance provider) before your departure, we will regard your trip as cancelled and you will not be eligible for a refund.
It is essential that you understand what risks your policy covers. Some policies do not include deep sea diving, bungee jumping, horse riding or extreme sports. Some policies do not cover paid work or volunteering. Others require you to pay medical services locally and claim back when you return to the UK. Still more policies cease if you return to the UK unexpectedly, interrupting your trip. It is your responsibility to know what your policy covers. Gap 360 cannot be held responsible if you are un-insured for an activity or event despite you believing that your policy covered you.
You are responsible for ensuring that your possessions are safe at all times. You should include baggage insurance with your health insurance and make sure that you are adequately covered. The Gap 360 insurance policies provided by Endsleigh Insurance covers your baggage.
We cannot be held responsible for your baggage and possessions except when they are specifically in our care or the care of our suppliers. When your baggage is stored on vehicles or in accommodations it is at your risk and it is your responsibility to see that it is correctly and safely stored. We strongly recommend that you obtain appropriate baggage insurance for all your possessions and most good travel insurers will supply this at a reasonable price.
Gap 360 is an agent for CTT Group who hold ATOL license 5158. If you book flights with us your booking will be handled by Flights 360, part of Gap 360, acting as an agent for CTT Group. Payment for flights will be to CTT Group and they will issue the tickets and ATOL confirmation invoice. Your contract for these flights is with the ATOL holder CTT Group.
It is your responsibility to ensure that your passport is up to date and not about to expire. You should have at least 6 months left on the passport past the date you plan to return to the UK, as some countries require this. We will offer you advice about whether or not you need a visa to enter any country on your trip, but we are not responsible for obtaining visas for you. We will provide you with the contact name and numbers of the consulate or embassy of the country for which you are required to obtain a visa and it is your responsibility to ensure that you receive a visa in your passport prior to travel. We cannot be held liable if the advice we have given you is superceded by very recent visa changes instituted by a country's embassy. You may choose to use a visa service to obtain visas for you at your own cost. We strongly advise you to regularly check with the relevant embassy to ensure that recent changes have not occurred. It is your responsibility to ensure that any visa granted to you does not expire while you are in that country, or even before you arrive if you are booking many months before travel. No matter where you are headed to, you must ensure that you have the correct entry documentation. Some countries require a yellow fever certificate or other inoculation. Your Gap 360 trip advisor can help you with advice about this, but we cannot be held responsible for any omissions or changes that occur. We advise you to review the websites for the embassy or consulate of each country you plan to visit for the latest regulations. If you are travelling to the USA, there are special electronic travel requirements for all non-US citizens.
We are not medically trained and your Gap 360 travel advisor cannot issue advice about whether a trip should be booked or not due to medical issues. You are advised to see your GP before you travel and seek their advice about inoculations and medicines you might need.
We do issue you with a checklist for what you should be prepared to pack and take with you, but these are guidelines only and we cannot be held responsible for any errors or omissions.
If you suffer from a pre-existing medical condition that may affect your ability to participate fully in the trip as described in our brochure and on the website, you must advise us in writing so that we can pass this information on to the trip coordinator overseas. We may ask for a medical form to be completed by your doctor if you have any medical conditions. We must receive the completed medical form back at least 30 days prior to your trip start date in order for your space on the trip to be confirmed. It is your responsibility to take any medicines you may need with you. In the event that you cannot participate in any part of the trip because of a medical condition, we will not be able to refund any portion of the trip fee.
We strongly recommend that you sign up for a safety awareness course before you leave the UK. Your Gap 360 advisor can provide you with course details.
The Foreign and Commonwealth Office (FCO) provides excellent and up-to-date advice for UK citizens traveling abroad.
Our responsibility to you is to provide you with the services that you have booked with us, whether provided by Gap 360 directly, or our overseas suppliers and subcontractors. We coordinate with overseas suppliers and subcontractors to the best of our abilities to ensure that the information we give you is correct. We will not make misleading statements and we will use care and skill in making the arrangements for your trip. Once we have provided the information about your trip to you, and you have booked, we will provide you with further details, such as specifics about airport transfers, accommodations and other matters.
We check the information that we provide to you carefully, but things can change and any errors or omissions are inadvertent and we cannot be held responsible for them, other than to refund you for any services which you have not received as a direct result of our negligence. We cannot be held responsible for changes made to your trip as a result of weather, political or terrorist threats or other events beyond our control.
We will update the information on the Gap 360 online customer portal and it is your responsibility to check this for changes once we have notified you. We are not responsible where the failure to perform the services for your trip is neither due to us or our sub-contractors or suppliers but is attributable to you or a third party unconnected to us and is unforeseeable or unavoidable, or is due to circumstances beyond our control, the consequences of which could not have been avoided even if we exercised all due care and attention. We are not responsible or liable for an event which we, our employees, agents, suppliers and subcontractor could not, even with all due care, have foreseen or forestalled.
In the event you suffer a serious emergency overseas which cannot be resolved locally, you should call our UK emergency hotline which will be given to you in your pre-departure information.
If you are unhappy with the services we provide to you before you depart the UK please contact your Gap 360 trip advisor by email or telephone. In the event the trip advisor cannot solve the problem or satisfy you, please email our Customer Service Manager outlining the problem and what you expect us to do about it. We will do our best to resolve the issue fairly.
We do not accept any complaints by an individual, or individuals which purport to be on behalf of the group. We need to receive any complaints from everyone who is complaining, individually.
If you think we have failed in our services to you while you are overseas, you must first discuss the issue with the local staff who will do their best to solve the problem. If the problem is not solved, or if the local staff are part of the problem, please email our Customer Service Manager in the UK, or call the UK office on 01892 527392. Our office is open 08:30 - 17:30 Monday to Friday. We will do our best to resolve your problem fairly.
You must give us an opportunity to fix any problem when it happens, so you must contact us within 48 hours of any problem if you would like us to take any action. We do not make any compensation payments or refunds if this procedure is not followed.
If you do not speak with our local staff, or email us in the UK office, we cannot be held responsible for any issues you complain about, because you will not have given us the opportunity to put the matter right.
If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactory settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Ltd at Field End Barn, 2 Bury Farm, Kimpton, Hitchin, Hertfordshire, SG4 8RH or from ABTOT, Tower 42, Old Broad Street, London EC2N 1HG. This scheme cannot however decide in cases where the sums claimed exceed £1,500 per person or £7,500 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof.
Standards of accommodation, cleanliness, hygiene, health and safety and other services may be quite different from what you are accustomed to at home in the UK, and you should be prepared for this. We will do our best to prepare you for the likely standards you will encounter before you depart, but we cannot be held liable for any refunds as a result of complaints about standards which we have adequately described.
If your trip involves volunteering with, or teaching children or vulnerable adults we will ask you to complete a DBS (previously CRB) check. In the event you are turned down by the DBS check for any reason, you will not be able to join the trip you have booked and have a choice of either switching to a trip that does not require a DBS check, or cancelling the trip altogether. Any refund to you will be based on the timing of your cancellation. You will receive a refund as outlined in point 10 of the booking conditions above. If you switch to another trip you may be charged a trip change fee.
If you have not received your DBS report before your trip is due to leave, we cannot allow you to depart, and you will have to postpone your departure in that event. Any costs involved in your postponement are at your expense.
If you participate in an activity that is not specifically included in the trip provided by us, you do so at your own risk. If you have any complaint or suffer any injury or illness as a result of your participation in this activity we cannot be held responsible and your claim should be directed to the local supplier. In the event that you do not receive satisfaction, and we believe your claim is valid, we may help you pursue your claim, but we cannot be held responsible for any outcome and we may ask you to contribute to our costs in this regard.
Our trips operate in a variety of places around the world, some of which may be or may become politically unstable, suffer extreme weather, disease or other conditions which could cause you discomfort or even a risk to your safety. In booking your trip, you accept that this kind of trip can involve such hazards, and changes or disruption to your trip may occur. In the event you do not receive a specific part of your trip because of any event or condition beyond our control, we may decide to issue a partial refund for services lost, but we are not obliged to do so.
It is not possible for us to be responsible for events or the actions or failures of people and organizations over whom we have no control, and no claim can be made against us in this regard. We accept your trip booking on the basis that you agree and understand that there may be risks associated with the trip. We cannot be held liable or responsible for any delays, accidents, damage, loss, health issues or other issues resulting from the failure of people and organisations other than our own staff.
Some trips are entirely operated by third parties. We vet these third parties and arrange trips with them on your behalf, but any liability for claims you may wish to make against them lies with the third parties and not Gap 360, although we will help you with claims in the event that we deem your claim fair and reasonable.
No matter where you live, your booking with us is accepted under English law and the Courts of England and Wales shall have the exclusive jurisdiction to decide on any disputes between us.