Cookie Policy

Introduction to Cookies

When you visit our website(s) we use cookies. By using our website(s), you agree to us using cookies. Cookies allow us to identify the computer or device you're using to access our website(s) – but we don't identify you personally.

You can set up your web browser to refuse cookies, however this means you won't be able to book on our website(s) or use all of its features, and some functionality of the website(s) may not work as intended.

What we use cookies for:

  • Storing what's in your basket: This allows you to purchase trips with us.
  • Collecting information: This means we can learn more about how you use our website(s) so we can improve our products and online experience.
  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you'll find interesting.
  • Making our marketing relevant: We can show you relevant offers and promotions on our own website(s) and through our advertising networks.

Types of cookies we use

Here are the types of cookies our website(s) use and some more details about what they’re used for:

Application Cookies:
These cookies allow us to make sure you get the best possible experience on our website(s). They’re essential for you to be able to search and buy online with us.

Behavioural Cookies:
Behavioural Cookies help us provide you with an online experience that’s tailored to your needs. They help us show you the most relevant content, based on your preferences. Your recent searches and viewed trips are recorded using cookies.

We can also find out how you move around our website(s), so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Analytical Cookies:
These cookies help us understand how our customers are using the website(s), so we can make things better. We also monitor which of our marketing activities generates traffic to our website(s) using cookies.

These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website(s) and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Gap 360 and Google and never shows any confidential information.

We use cookies and software programmes to record, measure and analyse how our customers use our website(s). We use this information to understand what you want from our website(s), which helps us when we’re considering future products like flight routes and trips.

Marketing Cookies:
Marketing cookies can be used by us and our partners. They allow us to interact with you once you’ve left our website(s) – by showing you adverts for example – to help you find the trip that’s right for you.

Cookies in conjunction with emails alerts, newsletters, and other marketing

If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website(s). You can unsubscribe from our emails at anytime. If you have signed up for our alerts and updates by (and not limited to) email, browser, social media, live chat, apps, WhatsApp, SMS, or in-person we need to access enough details to fulfil these services for you. Where applicable you can unsubscribe from these alerts and updates, and we can offer you assistance in controlling social media platforms and browsers. 

We add code to our website(s) to allow us to place alert messages on social media platforms and other advertising networks, to remind people of what they have searched for previously or to remind people about incomplete bookings. You can also opt-in to receive browser alerts in some circumstances.

We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you, including on other website(s).

Cookies in conjunction with purchasing your trip online

When you’re buying something on our website(s), we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process.

More information about Cookies

  • Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using. This information is sent back to our systems as you move around our website(s).
  • Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.
  • Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
  • You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. You can use your browser settings to disallow cookies, or remove existing cookies.
  • If you only want to use temporary cookies you can browse our website(s) in a ‘Private' or ‘Incognito’ window that some browsers support
  • Take a look at the website for the Internet Advertising Bureau for independent information on cookies – including how to refuse or delete them from your computer or device.