There is an important UK law which all reputable travel companies abide by called the 1992 Package Travel Regulations. This law requires travel organisers to provide their customers with financial protection.
Gap 360 Ltd provides protection as a member of ABTOT, the Association of Bonded Travel Organisers Trust. Our ABTOT membership number is 5183.
We have provided a bond which ensures that any booking with us for a trip (one which does not include international flights from the UK), is protected from our financial failure. In plain English, this means that if Gap 360 Ltd were to go bankrupt or cease trading, any money paid to us would be refunded to the customer.
In order to be approved by ABTOT and accepted as a member we have undergone a stringent membership test and provided financial details and projections. Customers can rest assured that their money is safe if they book with Gap 360 Ltd.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Gap 360 Ltd and in the event of their insolvency, protection is provided for the following:
- Non-flight packages and
- Flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Gap 360 Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here.